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	<title>E-commerce and Internet Marketing for the Motorcycle and Powersports Industry : [R]adical Powersports Sales and Marketing &#187; soapbox</title>
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	<description>e-commerce and marketing for the next generation of the motorcycle and powersports industry</description>
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		<title>The Way Things Oughta Work #1: Local Product Availability</title>
		<link>http://www.radicalpowersports.com/powersports-industry/oughta-work-1-local-product-availability/</link>
		<comments>http://www.radicalpowersports.com/powersports-industry/oughta-work-1-local-product-availability/#comments</comments>
		<pubDate>Wed, 31 Aug 2011 01:07:52 +0000</pubDate>
		<dc:creator>Todd</dc:creator>
				<category><![CDATA[Powersports Industry]]></category>
		<category><![CDATA[soapbox]]></category>
		<category><![CDATA[E-Commerce]]></category>
		<category><![CDATA[ecommerce]]></category>
		<category><![CDATA[internet]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[selling-online]]></category>
		<category><![CDATA[supply-chain]]></category>

		<guid isPermaLink="false">http://www.radicalpowersports.com/?p=388</guid>
		<description><![CDATA[This is the first in what may be an ongoing series of posts (depending on time availability and levels of motivation) about things that are broken or should be improved in the powersports industry. If you have any ideas about something that really needs to be fixed or could be done better, let me know. [...]]]></description>
			<content:encoded><![CDATA[<p class="pullquote_right">This is the first in what may be an ongoing series of posts (depending on time availability and levels of motivation) about things that are broken or should be improved in the powersports industry. If you have any ideas about something that really needs to be fixed or could be done better, let me know.</p>
<p>This post is going to cover the issue of local search results for powersports products and ask the question:</p>
<h3>“Why is our industry not doing more to help the local retailers when it comes to online product/shopping searches?”</h3>
<p>A week or so ago I was at the <a href="http://www.searchenginestrategies.com/sanfrancisco/" target="_blank">Search Engine Strategies conference in San Francisco</a> and after attending a few sessions on local search and the use of things like <a href="http://en.wikipedia.org/wiki/QR_code" target="_parent">QR codes</a> and <a href="http://en.wikipedia.org/wiki/Near_field_communication" target="_blank">Near Field Communication</a>, I decided to write this and see if I could shake things up a little bit in our industry.</p>
<p>First, consider this staggering statistic&#8230; According to a study done by BIA/Kelsey <a href="http://goo.gl/IscVC" target="_blank">nearly all consumers (97%) now use online media to shop locally</a>. That’s an amazing stat and seems to be right on for our industry, where most enthusiasts hit Google for research about powersports products and see those shopping results sitting right there with all the rest of the little blue links. The “problem” is that all those shopping results lead to the mega e-commerce players and not the mom-’n-pop, brick and mortar dealers and retailers that make up the backbone of our industry.</p>
<p>Next, consider what is assumed to be an absolute truism in our industry:</p>
<h4>“The entire powersports industry, up and down the supply chain, has a vested interest in, and actively attempts to support, the local dealership or powersports retailer.”</h4>
<p>In my years in this industry I’ve heard things to this effect echoed over and over&#8230; This OEM, or that OEM, or this distributor or that distributor, will swear up and down that they are 100% behind supporting, nurturing, even protecting the mom-n-pop, local dealer.</p>
<p>I’ve got a great idea about a way that they can demonstrate this and put their money where their mouth is. Help the local retailers sell more product to people shopping online by leveraging the technical infrastructure that already exists! Now’s the time for the folks at the top of the food chain to support the retailers at the bottom that provide the very framework that makes our entire industry possible.</p>
<p>Here’s my idea by way of an example:</p>
<div><img class="aligncenter size-full wp-image-389" title="qr-code-post-1" src="http://www.radicalpowersports.com/wp-content/uploads/2011/08/qr-code-post-1.jpg" alt="" width="350" height="1185" /></div>
<div>
<p>Spike is leafing through the latest issue of his favorite motorcycle magazine. He comes across a full page ad for a new helmet from BrainBucketz, The DirtLid Ultra. As part of the ad’s design, there’s a small QR code in the bottom corner. Now it just so happens that Spike needs a new helmet and it turns out that like a lot of people these days, he’s got a smarthone with the ability to scan that code.Spike scans the code and it brings up a Google Shopping search for the DirtLid Ultra with pictures, descriptions, and prices for the DirtLid. Now here’s the kicker&#8230; Google “knows” where Spike is physically located at that moment (or is fairly close based on things like IP location technology or app provided GPS data) and is able to offer “local” results so that Spike can find shops close to him that have the product he shopping for. All Google needs is the product information and data on local availability.</p>
<p>Spike is able to see that the dealer about 3 miles away from him has the DirtLid in stock and at a price that’s in line with the online only stores so off he goes to buy a new helmet.</p>
<p>Ta Da! That’s the way things should be working in our industry right now. Unfortunately they don’t work anywhere close to this&#8230; Right now all those online searches are leading to sales by the large e-tailers pretty much exclusively and the local mom-and-pop shops that make up the backbone of our industry are left out in the cold&#8230;</p>
<p>Here’s how things should be working to enable a more robust sales channel that integrates online searches with locally supported retail sales:</p>
<p style="padding-left: 30px;"><strong>Step #1:</strong> BrainBucketz makes available product merchandising data about it’s products. This includes things like product images, product descriptions, MSRP, etc. This data is made available in industry standard formats and may be administered, stored, managed, or transmitted by a 3rd party data aggregator/manager.</p>
<p style="padding-left: 30px;"><strong>Step #2:</strong> The data aggregator makes this data available to Google to use as the fodder for the product search results.</p>
<p style="padding-left: 30px;"><strong>Step #3:</strong> The local dealer sets up a Google Merchant Account (which in their profile has location information) and ties the product data in their Dealer Management System (i.e. availability, price, etc.) to this Google account as well as to their website. Better yet, the 3rd party firms that provide turn-key websites could set this all up for the dealers as part of their product offerings.</p>
<p style="padding-left: 30px;"><strong>Step #4:</strong> Shopper performs a product search or follows a link embedded in product advertising (QR code in a magazine, etc.), sees the local dealer’s information, clicks the link and is brought to the product page on the dealer’s website where they can place an online order for the product and arrange in-store pickup.</p>
<p>That’s it&#8230; It’s that simple. And the good news is that ALL technology bits and pieces already exist! It’s all just sitting there waiting to be put together. With a minimal amount of effort this system could be up and running in our industry within months.</p>
<p>So why hasn’t it happened yet?</p>
<p>I think it’s mostly because the product suppliers and technology solution providers in our industry are either not forward thinking enough to want to do something like this (possible) or they are just lazy and don’t really care where the sale comes from (highly probable). All the chatter about wanting to support the dealers is all well and good as long as it involves zero effort on their part beyond some lackadaisical <a href="http://www.radicalpowersports.com/business/enforce-map-comrade/">M.A.P. enforcement efforts</a>.</p>
<p>So how do we get it to work? Simple&#8230; Start bugging the hell out of the suppliers and technology solution providers in our industry on a daily basis&#8230; Do it.</p>
<p>Start right now&#8230;</p>
<p>Pick up the phone and start calling or start emailing every supplier of the products you sell and demand that they start making their product data available to the major search engines and other shopping services online.</p>
<p>I’m sure they will complain that it’s too much work, can’t be done, all the pieces aren’t there, no one wants it, etc. In case they do, consider this me preemptivly calling B.S.</p>
<p>If they don’t or won&#8217;t do it, it’s because:</p>
<ol>
<li>they’re lazy</li>
<li>there’s another economic incentive for them not to do it that outweighs “supporting” the dealer channel (pressure/pushback from the large e-commerce guys maybe?).</li>
</ol>
<p>Make daily (hell, make it hourly) calls and send emails to your DMS and website providers and demand that they start interfacing with the sources of data and the search engines so that you can get a swipe at all that web-initiated shopping activity that you are losing out on right now.</p>
<p>The DMS guys (ADP/Lightspeed, etc.) need to be involved because folks like Google need near real time info on things like stock amounts and price to enable products to be in the shopping search.</p>
<p>The website guys (i.e. PSN, 50 Below, etc.) need to be involved because the websites need to have real information on them when people link to them from the search results.</p>
<p>If you, the body of this industry, do not start demanding this now, it will never happen. There’s almost zero interest or motivation on the part of the manufacturers, suppliers, or technology providers to do this on their own. The folks that make the products or distribute the products are perfectly happy to make the online sale now to the mega e-commerce retailers that are grabbing all that business right now.</p>
<p>I think this is a good idea all the way around. If you disagree, please tell me where I&#8217;m wrong.</p>
<p>It makes the supply chain more efficient (less E&amp;O inventory at dealers/retailers), it will minimize rotational returns to the distributors, it will remove discount pressure that results because of old inventory in the system, and it makes the physical retail channel more profitable.</p>
<p>I also think it’s good for the consumer because they can build on their relationship with a local dealer.</p>
<p>About the only people this is not good for is the large e-commerce giants as a lot of the online sales they make will be handled by local dealers. I’m not going to lose any sleep over that. I doubt you will either.</p>
<p>Unfortunately, as far as any central unifying leadership goes, I’m afraid we’re on our own (well, other than folks like me agitating things).</p>
<p>The M.I.C. is worthless when it comes to this kind of thing as their DOA PSP initiative proved. <a href="http://www.psp.mic.org/psp/news/index.html" target="_blank">The last bit of news on their official site  is from 2009</a>. An eternity ago in the day and age of Twitter, Facebook, and Google.</p>
<p>There is no worthwhile dealership focused trade or advocacy organization to bring this about and the trade press (which is bought and paid for by the suppliers) in our industry is coughing out its final death rattle.</p>
<p>It’s only going to happen as a grass-roots effort pushed, prodded, and coerced from the bottom up.</p>
<p>That’s you. Make it happen.</p>
<p>Please leave your comments, ideas, suggestion, and criticisms of this idea below. I really think that my idea could have a major impact on strengthening our industry from the bottom up, but it needs us all to get involved.</p>
<hr style="width: 100%;" width="100%" />
<p><strong>UPDATE:</strong></p>
</div>
<div>Here&#8217;s<a href="http://insider.powersportsbusiness.com/2011/11/qr-codes/" target="_blank"> another post on Powersports Business&#8217; blog</a> about QR codes that offers a few other thoughts.</div>
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		<title>Thoughts, Musing, and Rants About Distribution In The Powersports Industry.</title>
		<link>http://www.radicalpowersports.com/business/thoughts-musing-rants-distribution-powersports-industry/</link>
		<comments>http://www.radicalpowersports.com/business/thoughts-musing-rants-distribution-powersports-industry/#comments</comments>
		<pubDate>Fri, 18 Feb 2011 19:41:16 +0000</pubDate>
		<dc:creator>Todd</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Powersports Industry]]></category>
		<category><![CDATA[soapbox]]></category>
		<category><![CDATA[distribution]]></category>
		<category><![CDATA[supply-chain]]></category>

		<guid isPermaLink="false">http://www.radicalpowersports.com/?p=346</guid>
		<description><![CDATA[[Grab yourself a cup of coffee, make yourself comfortable; this might take a while.] Recently, a big player in the powersports industry distribution game made a point of saying that when it comes to things supply chain related, that I &#8220;don&#8217;t know what the f*** I&#8217;m talking about. Now here’s my line of thought (if [...]]]></description>
			<content:encoded><![CDATA[<div>
<div>
<h4>[Grab yourself a cup of coffee, make yourself comfortable; this might take a while.]</h4>
<p>Recently, a big player in the powersports industry distribution game made a point of saying that when it comes to things supply chain related, that I &#8220;don&#8217;t know what the f*** I&#8217;m talking about.</p>
<p>Now here’s my line of thought (if you think I’m talking out my ass, please feel free to leave a comment and let me know why. Anyone willing to leave their non-anonymous response will be posted here):</p>
<p>If I was just some <a href="http://www.glennbeck.com/" target="_blank">raving lunatic</a> that was shooting off his mouth about something that he knew nothing about, and that his points were 100% invalid, don’t you think that someone running a major distribution company would do one of the following:</p>
<p>1) If they were really concerned that what I had written (and I what I may write in the future) would cause product manufacturers and retailers to realize that their company’s version of distribution is a non-value-added burden on the powersports industry and start alternatives, he could have taken this as an opportunity to offer a well thought-out rebuttal to my points of view.</p>
<p>They could have turned this into an opportunity to offer a cogent explanation to the industry of why their sector of the industry offers value and are not really the vampire dinosaurs that I think they are.</p>
<p>2) The more realistic case would be to just ignore me&#8230; Seriously&#8230; Who the hell am I in the grand scheme of things in this industry? When’s the last time you saw an executive come down this hard on something if they were not trying to bury it or were not afraid of it?</p>
<p>I’m not some good ol’ boy industry fixture like the rest of the power players that seem content to ride this industry off the side of a mountain. I’m just a dude that in 7 years came into this industry and:</p>
<ul>
<li>Single-handily built up a multi-million dollar e-commerce line of business for a dealership</li>
<li>Wrote a very well received monthly column on using internet-related technology in Dealernews for 5 years (I was writing about topics like e-commerce, social media, internet advertising, search engine optimization, etc. literally years before most people in this industry were even aware of their existence)</li>
<li>Presented on internet related topics at Indy for a few years (my sessions were the only ones, year after year, that were literally standing-room only&#8230;)</li>
<li>Won a grand prize in the <a href="http://www.peakdealershipperformance.com/superstar2009-winners.html" target="_blank">Peak Dealership Performance Dealership Superstar Competition</a></li>
<li>There’s more stuff in there but I think you get the point&#8230;</li>
</ul>
<p>I’m bringing up some of these things not to boast, but to point out that while I’ve got a half-way decent resume in the 7 years or so I’ve been working around here.</p>
<p>
<a href="http://www.radicalpowersports.com/wp-content/gallery/fanclub/the-end.jpg" title="" class="shutterset_singlepic7" >
	<img class="ngg-singlepic ngg-right" src="http://www.radicalpowersports.com/wp-content/gallery/cache/7__320x240_the-end.jpg" alt="the-end" title="the-end" />
</a>
So you gotta wonder why a rich, powerful, experienced executive would risk doing what he did&#8230; I mean if I was actually talking out my ass like they seems to think, then there’s no risk right? I’m just the lunatic wandering the streets, sign in hand, prognosticating that the end is nigh&#8230;</p>
<p>Here’s what I think&#8230;</p>
<h2>They know I’m right and they doesn’t want other people to realize it too.</h2>
<p>I think that the large distributors out there recognize that what I’ve said and what I’ve written about is pretty much the truth. Look at <a href="http://www.radicalpowersports.com/ecommerce-for-motorcycle-dealerships-distis-oems/">this column</a> from July of 2006. 5 years ago! They&#8217;ve seen the extinction even looming closer and have no idea what to do about it!</p>
<p>I think they recognizes that one of two things are going to happen&#8230;</p>
<p>1) Massive collapse and consolidation of the retail channel which will allow the large distis to move the same amount of product to a smaller number of retailers, increasing their margins because the network complexity is drastically reduced. Where do you think some of those big, typically <a href="http://www.jcwhitney.com/for-your-motorcycle/c126j1s17.jcwx" target="_blank">automotive focused e-commerce only outfits</a> are getting their product from? However, this is going to take some time, so they need to convince manufacturers and more importantly retailers and the ol’ fashioned dealers out there that things are just fine long enough for this to come about. Mr. Motorcycle Dealer, this is your captain speaking. Please ignore that iceberg off the starboard bow.</p>
<p>&#8211;OR&#8211;</p>
<p>2) A new, smart, progressive player (or group of players) are going to emerge that will finally release all of the pent up inefficiency in our supply chain through technology enabled <a href="http://en.wikipedia.org/wiki/Disintermediation" target="_blank">disintermediation</a>. Our industry is soooo phenomenally ripe for massive disintermediation that it’s not even funny&#8230;</p>
<p>There’s finally some movement in this area. <a href="http://direct2mfg.com/" target="_blank">Check out D2M </a>for example. I have no involvement with these guys. I don’t know ‘em and have never even talked to them. But I like what it seems like they are trying to do. Leverage modern computing and communications infrastructure and things like outsourced or 3rd party logistics and connect the manufacturer directly to the retailers in as efficient a manner as possible. Only provide functions that are value-added in terms of utility. I really hope these guys can make a run of it.</p>
<p>If you are a manufacturer or retailer, you need to look at what D2M is doing. Look at what <a href="http://www.dustymoto.com/" target="_blank">Dusty Moto</a> is doing. Look at what <a href="http://ecommerce.shopatron.com/" target="_blank">Shopatron</a> is doing. They are all working on these types of disintermediation steps in their own way. It’s just a matter of time before someone pops up that does it “right.” You can just smell the fear coming out of the distribution company boardrooms.</p>
<p>So, why should you think that I do in fact know WTF I&#8217;m talking about?</p>
<p>Well, for starters, I actually have a degree in <a href="http://broad.msu.edu/supplychain" target="_blank">supply chain management from Michigan State University</a>. Graduated with honors. Landed an awesome job in 1992 during a recession before I had even graduated. MSU’s College of Business was one of the first colleges in the world to recognize the importance of what is now referred to as supply chain management (back then it was called Materials and Logistics Management).</p>
<p>Being a young man that grew up in a manufacturing centric state like Michigan, it only took me a few days in that program to recognize that the ideas behind this movement were some of the most powerful ideas to emerge in business in a long, long time. Keep in mind, this was also around the time when the USA was worried about getting our butts handed to us by the Japanese, so there was a real emphasis on things like efficiency, cost-reduction, and quality (this was the re-awakening of awareness of folks like <a href="http://en.wikipedia.org/wiki/W._Edwards_Deming" target="_blank">Deming</a>, long before anyone in business had a clue what a sigma was let alone why you’d need <a href="http://en.wikipedia.org/wiki/Six_sigma" target="_blank">six of them</a>, and a few random stories about a crazy kid named Michael Saul Dell that had an idea about how to revolutionize an industry that seems a lot like ours&#8230; Enthusiast driven but burdened with an inefficent supply chain and retail channel).</p>
<p>It’s also important for context to point out that I’m also a complete computer geek. I got my first computer (<a href="http://www.atarimuseum.com/computers/8BITS/XL/800xl/800xl.htm" target="_blank">an Atari 800XL</a>) way back in 1983 when I was 13. I taught myself to program in BASIC and Assembly (I was mostly in it for the graphics&#8230;). My awareness of and expertise using computer stuff would prove to be an enabling force going forward.</p>
<p>I graduated with a great job at <a href="http://www.amd.com/us/Pages/AMDHomePage.aspx" target="_blank">AMD</a> working on some interesting and challenging solutions for unique problems they had with their <a href="http://en.wikipedia.org/wiki/Material_requirements_planning" target="_blank">manufacturing planning processes</a>. They had some of the most brilliant engineers in the world designing and building computer chips, but their manufacturing planning infrastructure was stuck in the days of in index cards and large Lotus 123 spreadsheets&#8230; Seriously&#8230; Millions and millions of dollars worth of manufacturing was production planned by a room full of admins using Excel and email.</p>
<p>Anyway, I developed a few computer programs and business processes that helped dramatically improve things like production planning efficiency and cost reductions that garnered me a special award from the then President and founder <a href="http://en.wikipedia.org/wiki/Jerry_Sanders_(businessman)" target="_blank">Jerry Sanders</a>. Not bad for a guy out of college for about a year if I do say so myself!</p>
<p>I was also <a href="http://www.apics.org/default.htm" target="_blank">APICS/CPIM</a> certified at a level that would have qualified me for <a href="http://www.apics.org/Certification/CFPIM.htm" target="_blank">Fellow status </a>once I had met the publishing criteria (I never did pursue that&#8230;). I don’t think they give those out to people that don’t know WTF they are talking about in the world of supply chain management.</p>
<p>After that, I had a chance to go work for <a href="http://en.wikipedia.org/wiki/Silicon_Graphics" target="_blank">my dream company</a> at the time (because I was a huge, huge computer graphics and animation geek&#8230; Still am&#8230;) <a href="http://www.sgi.com/" target="_blank">Silicon Graphics Inc</a>. In one aspect of my work there, I created a massive <a href="http://en.wikipedia.org/wiki/Intranet" target="_blank">corporate intranet</a> / <a href="http://en.wikipedia.org/wiki/Enterprise_portal" target="_blank">enterprise portal</a> (keep in mind that this was in like 1996 before people even had the word intranet to describe what I built) for the manufacturing organization that provided a real-time dashboard representing several aspects of the manufacturing and financial planing process. This replaced a process that used to take up to two weeks to compile by hand by a team of people. [Geek alert! System was built using cron jobs, unix shell scripts, perl scripts, javascript, some ancient VM language I don’t remember the name of, etc. And it used cool 3D visualization based on <a href="http://en.wikipedia.org/wiki/Vrml" target="_blank">VRML</a> too!]</p>
<h3>“Thanks for the resume bub&#8230; What in the hell does this have to do with the issue at hand?”</h3>
<p>I’m pointing out that I have a proven track record of not only knowing what I’m talking about when it comes to topics that involve supply chain management and technology, I’ve been there, done that, still have the t-shirts, awards, certifications, and the college degree that prove it.</p>
<p>So yea&#8230; I do know WTF I’m talking about.</p>
<p>When I first started in the powersports industry a few years ago, I was absolutely blown away by how unbelievably backwards and benighted it was from a business process and technology standpoint. (Since then I’ve met many, many younger, smarter folks that have found themselves in this industry that have reached the same conclusions&#8230; Too bad that all the folks at the top running things are old-fashioned, ignorant, and comfortable enough to ride things out until they can retire&#8230; Oh well, I guess we’ll just have to hope our industry survives long enough for the Politburo to die off and get some fresh blood in at the top).</p>
<p>One of the most glaring issues was the absolutely out-sized amount of power and influence the middle men in our industry have. I can’t think of another industry that’s as large as ours in aggregate that has a group of middle-men that provide so little in terms of value-add, yet wield so much power and influence. They even compete with their own manufacturing customers with their house brands (actually, you can look at a few industries like the hobby industry to see a little bit of a microcosm of what may happen to us&#8230;)!</p>
<p>So, what do the large distributors really offer to justify their pre-cambrian existence?</p>
<p>Some people have told me that they offer things like financing to dealers so they can afford to stock more product. But that’s retarded. Any smart dealer should be buying anything and everything he can (especially special order product that has already been “sold”) on a low interest credit card that offers some kind of reward (miles, etc.). Dealers that are doing that all tell me that the terms are better than they get from the distributor anyway. Quibble with details if you must, but I find it hard to believe that a line of credit is worth the Faustian bargain that we get in return.</p>
<p>What about on the manufacturing side? Well, I’m told that there are plenty of uninformed or lazy manufactures that are pretty much selling their souls hoping for the large orders from the bigs distis. They are apparently not aware of the companies that have gone to distribution only to have their products knocked-off in China and then sold as “house brands.” Or they have also apparently not talked to companies that have done the analysis and realized that the margin they are losing to the distributors, as well as the inflexibility on product planning imposed by the distis, among other things, is more than made up for by using modern information systems, outsourced logistics (3PL’s etc.), and so on to go direct or at least semi-direct.</p>
<p>As I’ve said in the past, because of the widely scattered nature of the supply base and the retail channels in our industry, there is a place for a middle-man in our industry. To realize certain efficiencies it makes sense to have a nexus for demand concentration and information sharing. However, I’m positive that the solution relies on <a href="http://archives.obs-us.com/obs/english/books/nn/ch01c01.htm">bits rather than atoms</a>. Technology enabled disintermediation.</p>
<p>So by now (if you’re still reading) you gotta be wondering why in the hell I’m bothering to do this (i.e. riding down the boulevard at 120mph with a line of dirty laundry flapping behind me)&#8230;</p>
<p>I like this industry. I like motorcycles. I like dirtbikes and quads, and ATV’s, and UTV’s, and e-bikes, and racing, and PWC, and boats&#8230; I also like the way that somehow, in spite of all the factors conspiring against it, our industry has been able to hang on to the model of the local mom-and-pop dealership. I like that for the most part that the primary touch-points for the consumer remains a retail establishment that was most likely founded and run by a dyed-in-the-wool enthusiast with grease and oil under his fingernails, mud in his hair, or scuffs on his knee pucks.</p>
<p>However, when you plot a line from the recent history, through the current state, you end up with a pretty much inescapable conclusion that the current model is doomed. The entrenched powers (the OEM’s, the large distributors, the mega-online retailers) are all quite content with the way things are heading. They not only like this massive consolidation, they welcome it with open arms! They don’t need to figure out how to do business with thousands and thousands of independent shops in more flexible and efficient ways that take advantage of advances in technology and modern business practices. They can just sit tight, wait for all of the small shops to die off and sell the same volumes of products to a smaller number of retailers. Kawasaki in Costco? Motorcycle parts and gear at WalMart and on Amazon?</p>
<p>The only hope for our industry, if it’s to retain the enthusiast driven profile that it currently has, is for the supply chain to become more efficient, reactive and progressive. Eliminate all non-value added aspects. Embrace technology and focus on the power of bits over atoms. Information over inventory.</p>
<p>When you have the presidents of large distributors working so hard to silence dissident voices like mine, and considering the abysmal lack of a unifying force for the dealers/retailers to counter this power (no strong national dealer/retailer organization, a toothless and ineffective trade press) the outlook doesn’t look too bright.</p>
<p>If you think I’m totally wrong, please let me know. Tell me where I’m off base and I’ll consider it. Better yet, make it an open discussion. I promise to post any non-anonymous rebuttal in its entirety.</p>
<p>If you think I’m right, don’t tell me&#8230; Tell them. And take your business elsewhere.</p>
</div>
</div>
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		<title>Supply Chain Of Pain</title>
		<link>http://www.radicalpowersports.com/business/supply-chain-pain/</link>
		<comments>http://www.radicalpowersports.com/business/supply-chain-pain/#comments</comments>
		<pubDate>Sun, 01 Aug 2010 18:36:24 +0000</pubDate>
		<dc:creator>Todd</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[E-Commerce]]></category>
		<category><![CDATA[Powersports Industry]]></category>
		<category><![CDATA[soapbox]]></category>
		<category><![CDATA[Column]]></category>
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		<category><![CDATA[ecommerce]]></category>
		<category><![CDATA[Merchandising]]></category>
		<category><![CDATA[powersports]]></category>
		<category><![CDATA[Search Engine Optimization]]></category>
		<category><![CDATA[supply-chain]]></category>

		<guid isPermaLink="false">http://www.radicalpowersports.com/?p=372</guid>
		<description><![CDATA[This month I&#8217;m going to dive into a topic that I believe will be one of the most important factors contributing to the long-term viability of the business model that drives our industry. That topic is the retail supply chain in our industry. Specifically the issue of suppliers that sell direct to your customers. Long [...]]]></description>
			<content:encoded><![CDATA[<p>This month I&#8217;m going to dive into a topic that I believe will be one of the most important factors contributing to the long-term viability of the business model that drives our industry. That topic is the retail supply chain in our industry. Specifically the issue of suppliers that sell direct to your customers.</p>
<p>Long before I got into the e-commerce and internet marketing racket or got professionally involved in the powersports industry I received my college degree in what&#8217;s now called (but wasn&#8217;t yet widely known as) supply chain management. Combining that education with a lifetime of being a computer geek, and being smack dab in the middle of the dot-com boom in Silicon Valley in the middle and late 90&#8242;s has provided me with a rather unique perspective with regards to how the internet and related technologies relate to doing business on the web.</p>
<p>Some of my first thoughts when e-commerce burst on the scene back in the dark ages of the web was that the internet was obviously going to have a tremendous disintermediation effect on pretty much every facet of the traditional supply chain. In a nutshell, disintermediation is the process of removing &#8220;links&#8221; in the supply chain.</p>
<p>Low and behold through a series of twists and turns in my schizophrenic career path I end up with the amazing opportunity to watch, comment on, and participate in the very phenomenon! Not only do I have this opportunity, I have it in an industry that has been so benighted, backwards, and generally late to the party when it comes to modern technology, modern business practices, and attitudes that it&#8217;s getting hit harder and faster than a lot of other industries ever were.</p>
<p>For background I direct you to an October 2009 post on  Dealernews&#8217; blog by editor Arlo Redwine  entitled &#8220;<a href="http://dealernewsblog.com/2009/10/18/vendors-that-compete-against-their-own-dealers/" target="_blank">Vendors That Compete Against Their Own Dealers</a>&#8220;.</p>
<p>That post generated (relative to the majority of posts on the DN blog site) a large number of comments. I strongly suggest you go and read that post and the comments. While you&#8217;re there, take some time an offer your point of view on the subject. Our industry needs more dialog on these issues.</p>
<p>Arlo again touched on this issue in June with his excellent job of moving this along by offering an  introduction to Shopatron, a company that allows OEM&#8217;s to sell direct, but have the actual fulfillment handled by dealers that participate in the Shopatron program.<br />
All of this has done an excellent job of laying out who some of the players are and the techniques they are using to transform the retail supply chain for (currently only) PG&amp;A.<br />
I want to spend a little time looking at why the OEM&#8217;s are doing what they are doing, what you need to be thinking about and more importantly how you can prepare for how all of this is going to shape our industry in the future.<br />
First, one has to ask: &#8220;why the manufacturers are doing this in the first place?&#8221; Why would a manufacturer that has had a retail supply chain in place decide to radically alter that by selling direct to the consumer? Based on conversations I&#8217;ve had, things that I&#8217;ve read, and my own analysis, I think it comes down to the OEM&#8217;s not believing in either the long-term vitality or maybe even the long-term survival of the powersports industry&#8217;s retail supply chain.</p>
<p>Put simply OEM&#8217;s don&#8217;t feel that the traditional dealers are adequately meeting the market demand for their products. That can be in terms of gross numbers, product mix, whatever. The bottom line is that for OEM&#8217;s to make this move it&#8217;s a signal that they don&#8217;t trust the established retail channel to move enough product. An OEM that&#8217;s selling direct is saying to you, &#8220;you&#8217;re not getting the job done, so we&#8217;re going to work on cutting you out.&#8221;<br />
Quite a few of the OEM&#8217;s that want to sell direct are currently willing to use services like Shopatron (or 50 Below&#8217;s &#8220;Referral E-Commerce&#8221; affiliate program for distributors), but I think they are only doing it for two reasons: self-serving interests and political cover.</p>
<p>The self-serving interests has to do with Shopatron&#8217;s stated policy that fulfilling dealers must have the product in stock in order to &#8220;bid.&#8221; This has the effect of forcing inventory deeper into the supply chain, pushing it down to the retailers that want to participate. This helps the OEM&#8217;s books by allowing them to recognize the revenue and get that inventory off their books freeing cash and increasing profits. Of course this also pushes the excess and obsolete risk to the dealer/retailer, eats up their cash, and violates pretty much every tenet of progressive, modern supply chain management principals. The deeper in the supply chain a product is carried the lower its utility and the higher its cost.</p>
<p>Paradoxically, the more &#8220;successful&#8221; Shopatron and the OEM are in getting dealers signed up, the more competition there is for each of these orders. As the deciding factor for who gets the order from the Shopatron system is based on the combination of having the item in stock and the physical proximity of the dealer to the customer we end up with more dealers/retailers carrying more and more inventory hoping to collect more and more of the crumbs that fall from the OEM&#8217;s table.</p>
<p>This is great news for the OEM&#8217;s (except for those that have generous inventory rotation or send-back policies. If there&#8217;s an OEM that has a no-questions asked, unlimited return policy that is also participating in Shopatron, I would argue that they need to fire whomever is running their channel strategy). The OEM&#8217;s now have an enticing carrot to get retailers to carry more of their inventory which is something that they have always seemingly wanted more than anything, even if in this time of relatively cheap expedited logistics it&#8217;s a stupid thing to do.</p>
<p>Of course if the retailers/dealers balk at taking a bite at the carrot and don&#8217;t sign up for Shopatron or don&#8217;t increase their stocking levels, the OEM will make the sale anyway (most of the time at full retail!).<br />
The OEM&#8217;s can always defend their decision to sell direct by saying, &#8220;hey, we offered the olive branch of giving you the opportunity to participate in Shopatron and make this sale. Don&#8217;t be mad at us!&#8221;</p>
<p>Shopatron is win-win for the manufacturer. There is no downside for them, but there&#8217;s plenty of potential downside for the dealers. I&#8217;ve already brought up the issue of inventory liability. But what about direct competition?<br />
Take for example a prominent vehicle OEM (we&#8217;ll call them BRANDX) which sells direct from its own Shopatron powered site shop.BRANDX.com.</p>
<p>Let&#8217;s say that I&#8217;m a dealer that has spent considerable time and energy building an e-commerce operation selling their stuff. That includes significant investment in things like SEO to make sure my site shows up high in the search results.</p>
<p>I&#8217;ve managed to get ranked in the top 5 for several BRANDX related keywords. Keep in mind that several studies have shown that as you move down the search engine results pages (SERPS) the chance of getting someone to click on you drop dramatically.</p>
<p>Now BRANDX comes along with a naturally highly ranked domain name (BRANDX.com) that is running its store at a subdomain (store.BRANDX.com). All of a sudden  my previous #5 rank in Google is #6 because BRANDX&#8217;s own site is ranked #5. Using some of my SEO tools that check search engine position, that has indeed happened. This is not a hypothetical. There are retailers/dealers that are indeed losing real online sales to their own OEM and by extension to a competing dealer that is participating in Shopatron or to the OEM themselves if it&#8217;s for a product that no one bids on in Shopatron.</p>
<p>Of course the situation is even more heinous if the manufacturer that&#8217;s selling direct is not using Shopatron or any other method to pass the sale on to its dealer/retail channel. If you are competing directly with a manufacturer for retail sales, you need to really question why you are doing business with them and selling their products. There may be some legitimate reasons to do so, but in our industry the way it is today, those reasons are few and far between.</p>
<p>Why have we gotten to this point? I believe that it comes down to the systematic failure of our industry to adequately develop a supply chain that meets the needs of the modern marketplace. That, combined with the fact that OEM&#8217;s, distributors&#8217;, and retailers&#8217; motivations and incentives are often at best incompatible, if not downright counter-purpose. Mix in thousands and thousands of retailers/dealers that are all selling virtually undifferentiated products that are relatively low margin, high cost, and high-cube and you&#8217;ve got the situation we&#8217;re in now.</p>
<p>So what do we do about it? Well, the first thing you need to do is get signed up for Shopatron. That&#8217;s a 100% complete no-brainer. As long as it&#8217;s there, you need to sign up for it and monitor it for any orders that you can fulfill. Keep in mind that these are already lost sales. Only by being in Shopatron can you attempt to recapture them. Unless you have a strategic interest to really jump into Shopatron, I would not recommend increasing your inventory stocking levels until you get a feel for what the market is like for the brands and products. Just use Shopatron like a line in the water initially.</p>
<p>To conclude, I don&#8217;t think there&#8217;s necessarily anything overtly nefarious about Shopatron, or OEM&#8217;s trying to fulfill what they see as un-served or under-served demand in the market. OEM&#8217;s that I&#8217;ve talked to say that they have basically been pushed into this position as they have customers contacting them directly wanting to buy because they can&#8217;t find what they want in the retail channel. I just think that the current solution is at best a band-aid that still tips the playing field too far in the OEM&#8217;s and large retailer&#8217;s favor at the detriment of the rest of the dealers.</p>
<p>Ultimatly one of two things will happen: Better information systems and processes will be developed that allow real-time sharing of supply and demand information up and down and across the powersports supply chains to insure more efficent operations&#8230; Or&#8230; There will be less and less opportunity for the smaller dealerships and retailers that make up the current landscape.</p>
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		<title>Enforce MAP Comrade!</title>
		<link>http://www.radicalpowersports.com/business/enforce-map-comrade/</link>
		<comments>http://www.radicalpowersports.com/business/enforce-map-comrade/#comments</comments>
		<pubDate>Tue, 13 Apr 2010 21:07:32 +0000</pubDate>
		<dc:creator>Todd</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[E-Commerce]]></category>
		<category><![CDATA[soapbox]]></category>
		<category><![CDATA[dealerships]]></category>
		<category><![CDATA[ecommerce]]></category>
		<category><![CDATA[internet]]></category>
		<category><![CDATA[MAP]]></category>
		<category><![CDATA[minimum-advertised-price]]></category>
		<category><![CDATA[Motorcycle Advertising]]></category>
		<category><![CDATA[selling-online]]></category>

		<guid isPermaLink="false">http://www.radicalpowersports.com/?p=216</guid>
		<description><![CDATA[I&#8217;m a freedom loving American. I believe in the ideals of Capitalism and the efficient workings of the free market. Sound like this is going to be some Beckian anti-government Tea-Party rant? Nope. This is about something important that will actually matter to your real life. I&#8217;ve got a few things to say about a [...]]]></description>
			<content:encoded><![CDATA[<p>I&#8217;m a freedom loving American. I believe in the ideals of Capitalism and  the efficient workings of the free market.</p>
<p>Sound like this is  going to be some Beckian anti-government Tea-Party rant?</p>
<p>Nope.  This is about something important that will actually matter to your real  life.</p>
<p>I&#8217;ve got a few things to say about a little topic called  M.A.P., or Minimum Advertised Prices (<a id="m521" title="click here for a primer" href="http://dealernewsblog.com/2009/10/09/the-good-and-bad-of-map-policies/" target="_blank">click here for a primer</a>).</p>
<p>This  is a long one. You&#8217;re about to see what happens to me without an  editor! <img src='http://www.radicalpowersports.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>

<a href="http://www.radicalpowersports.com/wp-content/gallery/map-propaganda-posters/map-poster-lock-big.jpg" title="" class="shutterset_singlepic1" >
	<img class="ngg-singlepic ngg-left" src="http://www.radicalpowersports.com/wp-content/gallery/cache/1__499x593_map-poster-lock-big.jpg" alt="map-poster-lock-big" title="map-poster-lock-big" />
</a>

<p>MAP is a policy exerted on retailers by a PG&amp;A OEM  or distributor in an effort to keep a brand&#8217;s price (and ostensibly its  brand equity) artificially inflated. OEM&#8217;s can&#8217;t, or often don&#8217;t try,  to limit what you actually charge for a product, but they do try to  control how you communicate or advertise a price.</p>
<p class="pullquote_right">If OEM&#8217;s are  really <span style="text-decoration: underline;">that</span> concerned with maintaining exclusivity and brand  equity they should just be selling directly.</p>
<p>My position on MAP  in the past has been that I don&#8217;t like it on principal or in practice,  but if it&#8217;s going to exist then it needs to be enforced 100% evenly  across the board: no loop holes, no selective enforcement, no games.</p>
<p>I&#8217;m  also on the record in several columns that I also don&#8217;t believe running  a cut-rate outfit is a path to long-term success. However, business  reality dictates that specials, discounts, and other promotions (when  used wisely) are an important tool in the box when running a business.</p>
<p>As  a retailer we should have the freedom to run our business how we see  fit.</p>
<p>I have now changed my stance on MAP. I don&#8217;t like it and  I&#8217;d like to see it done away with.</p>
<p>Not only don&#8217;t like it, I  think it&#8217;s harming our industry as a whole and benefiting a select few  (mostly the OEM&#8217;s that create and enforce it).</p>
<p>Over the years  that I&#8217;ve been writing my column on e-commerce, I&#8217;ve read or heard from  dealers that <strong>really</strong> want MAP policies. They think that by having  draconian MAP policies that prohibit internet retailers from selling at  prices that are different than what &#8220;regular&#8221; dealers sell in their  store, or on their website, they are &#8220;safe.&#8221;</p>
<p>What I think is  going to happen is that these dealers are going to discover that Ben  Franklin was right when he said &#8220;<a title="AKA &quot;He who sacrifices freedom for security deserves neither&quot;" href="http://en.wikiquote.org/wiki/Benjamin_Franklin" target="_blank">Sell not virtue to purchase wealth, nor Liberty to purchase power.</a>&#8221; If you are a small or medium sized  dealership, those MAP policies are not there for <em>your </em>benefit.</p>
<p>They  are there to keep <span style="text-decoration: underline;">you</span>, Mr. or Ms. Dealership, in line while they wait for the business model that currently drives this industry to turn their way.</p>
<p>MAP policy in the end is going to hurt  small retailers much, much more than it will disrupt the large pure-play  e-commerce companies.</p>
<p>Most OEM&#8217;s or distributors &#8220;enforce&#8221; their  policy by threatening to put a dealer on a &#8220;no ship&#8221; status for a  period of time or to just outright stop doing business with them.  Obviously it&#8217;s the OEM&#8217;s decision to do business with whomever they want  and to do so however they feel is appropriate.</p>
<p>The reality is  that a very small number of powerful OEM&#8217;s and distributors supply  popular or must-have brands. Due to their broad appeal and ability to  get shopper&#8217;s attention a retailer has to carry them. The option of  telling these folks, &#8220;Thanks, but we&#8217;d prefer to have control of our own  business and do business with suppliers that are partners as opposed to  overlords&#8221; is not a viable, realistic alternative.</p>
<p>The biggest  problem comes down to selective enforcement or special &#8220;arrangements&#8221;  between some retailers and MAP-happy OEM&#8217;s or distributors. These may be  overt (i.e. the apparently special relationship between LeMans and  Dennis Kirk that <a title="Vendors That Compete Against Their Own Dealers By Arlo Redwine" href="http://dealernewsblog.com/2009/10/18/vendors-that-compete-against-their-own-dealers/" target="_blank">Arlo Redwine has detailed on the DN blog</a>),  or they may come down to the MAP enforcer choosing to just turn a blind  eye on transgressions by certain retailers.</p>
<p>When the enforcement  mechanism is to not sell to a retailer, and that retailer sells  literally tens of millions of dollars of that OEM&#8217;s product, do you <em>really</em> think they are going to put that retailer on &#8220;no ship&#8221; if they find  ways around a MAP or just decide they don&#8217;t want to follow it?</p>
<p>In  addition to their market clout, large internet and catalog retailers in  our industry have the luxury of expensive legal advice that helps them  find loopholes in the MAP policies.</p>
<p>If smaller retailers/dealers  try these same &#8220;tricks&#8221; they are often subject to a phone call or email  from the OEM/distributor&#8217;s legal team (however, the person on the phone  is most likely not actually a lawyer and typically doesn&#8217;t have the  authority to actually clarify or discuss the actual policy).</p>
<p>The  major e-tailer&#8217;s legal capability can discourage OEM enforcement  because the OEM knows the policy that won&#8217;t stand up to the rigorous  challenge a crack legal team could mount. I don&#8217;t know a lot of small  dealers with access to those kinds of legal resources.</p>
<p class="pullquote_right">Don&#8217;t  even get me started on what will happen once they start distributing  directly to folks like Amazon. Considering Amazon&#8217;s potential buying  power, no OEM in our industry has the balls to tell Amazon what they can  sell a product for, especially if a deal with Amazon (or Wal-Mart, or  Sears, etc.) means 2X, 3X, or 4X the order volumes and dramatic  increases in operating efficiency and profits.</p>
<p>Large  e-tailers also have the luxury of custom e-commerce platforms that allow  them to create systematic end-arounds to the MAP policies in the forms  of cash-back programs, rebates, gift-cards, loyalty programs, etc.</p>
<p>Instead  of saying that a MAP protected helmet (from a large OEM <span style="text-decoration: underline;">and</span> distributor) that normally sells for $300 is 20% off (which would  explicitly violate said MAP policy) a large e-tailer can say &#8220;Buy this  $300 helmet and receive 20% cash-back good on your next purchase&#8221; or  &#8220;Buy this $300 helmet and get a $60 gift card.&#8221;</p>
<p>What&#8217;s nuts is  that you can use this card or discount on a future purchase of a MAP  protected product as well! And for some reason this is all OK with the  folks writing and enforcing these MAP policies? So much for wanting to  enforce brand equity though artificially inflated prices!</p>
<p>You can  say &#8220;Low Price Guarantee: We won&#8217;t be under-sold! If you find [insert  MAP controlled product name here] for less we&#8217;ll beat it!&#8221; Apparently  this price protection is considered a private contract between the  retailer and the customer and is not enforced under MAP&#8230; Lawyers&#8230;  Gotta love &#8216;em&#8230;</p>
<p>If they are serious about the real purpose of  MAP, why would these loopholes be OK?</p>
<p>If everyone on every  internet forum on the face of the planet knows that they can call up or  email UberMotoShoppingMegaSite.com and get a MAP protected jacket or  pair of gloves that they found through a Google search on <span style="text-decoration: underline;"><strong>your</strong></span> (Mr. or Ms. rule-following, local dealership) site, but you can&#8217;t  communicate to that shopper that you <span style="text-decoration: underline;">can</span> and <span style="text-decoration: underline;">will</span> in fact  sell for the same low price that the big guys do&#8230; How does MAP help  you again?</p>
<p>Even when the website/e-commerce platform providers in  our industry have a way to enable the same promotional methods that the  large e-tailers offer, thereby moving to a more level playing field,  OEM/distributors drag their feet and don&#8217;t offer the necessary approvals  that would be required to allow development to move forward.</p>
<p>In  fact, as of this writing one platform provider has been waiting for <span style="text-decoration: underline;">several  months</span> for approval from a large OEM/distributor&#8217;s legal team  regarding a promotional mechanism that would allow dealers the freedom  necessary to compete with the large e-tailers while not violating MAP.</p>
<p>Why  would the powerful OEM/distributor be so slow to enable small dealers  to have the same promotional tools that large e-tailers have? No&#8230; Really&#8230; Someone please tell me why they have time and resources to track down every little dealership out there advertising products for $10 below MAP, but can&#8217;t get around to authorizing something as simple as this?</p>
<h3>Let  me put my tin-foil hat on for a moment:</h3>
<p>Large OEM&#8217;s and  distributors have recognized the writing on the wall.</p>
<p>Over the next ten  years most (80%+?) of their business is going to come from large  e-commerce retailers (even more so if the likes of Wal-Mart, Sears, and  Amazon really start playing in the PG&amp;A space as it looks like they  intend to).</p>
<p>If they can do 80%+ of their PG&amp;A volume with only 5-7  large retailers, they can dramatically reduce their overhead in the  forms of sales expense, logistics expenses, etc. Right?</p>
<p>If they can get the market to look like that, don&#8217;t they have a fiduciary responsibility to their investors to do that?</p>
<p>By enacting  draconian MAP policies that are only strongly enforced on the smaller,  more legally defenseless dealerships, they can force the market into a  shape that is more conducive to their bottom line.</p>
<p>I don&#8217;t care  if Amazon, Wal-Mart, Sears, etc. all actually follow MAP. How many  customers shopping for a new helmet, gloves, or jacket are going to buy  from <strong>your</strong> shop over Amazon if the price is the same?</p>
<p>It&#8217;s  not so much that they want you all to go out of business overnight&#8230;  But if they can help steer our industry to a model with a more easily  managed small number of retailers&#8230; I guess you can&#8217;t blame them  really. It actually is a pretty good long term plan for them to become  even more profitable.</p>
<div class="pullquote_right">What happens when more OEM&#8217;s like Scorpion start selling directly to the  mega-ecommerce sites like Amazon?<a title="Scorpion helmet on Amazon... SOLD BY Amazon..." href="http://www.amazon.com/Scorpion-EXO-700-Extra-Street-Helmet/dp/B001ZU32CC/ref=sr_1_1?ie=UTF8&amp;s=automotive&amp;qid=1271179334&amp;sr=8-1" target="_blank"><br />
Look at this</a>.  This helmet is shipping <span style="text-decoration: underline;">directly</span> from Amazon. Not a merchant  partner.<br />
I don&#8217;t care if there&#8217;s an iron-clad MAP or not. Most  people, shopping online, are going to buy from Amazon before they buy  from anyone else if for no other reason that brand identity (and the  elements of things like security, etc. that come with it).<br />
How  long before folks like Tucker Rocky or LeMans start distributing their  house brands directly to Amazon, Wal-Mart, Sears?<br />
If Scorpion et  al. are able to do this, unchallenged by the dealers and retailers, and  do it more profitably than the current model, simple fiduciary  responsibility is going to force them to do it to maximize returns.<br />
No  amount of platitudes of &#8220;supporting the industry&#8221; are going to outweigh  possibly double digit increases in income that will come with  consolidated operations and the shrinking of the supply chain.</div>
<p>So  as you can see, MAP is basically a game. Even if it was possible to  enforce 100% (which it never would be), odds are that the large  e-tailers would be immune through the use of their market clout, legal  muscle, or systematic work-arounds.</p>
<p>Even if you have a MAP policy  that could theoretically be enforced 100%, like all command economies,  it will lead to black-market sales and other back-room deals if the MAP  price is perceived as too high vs. other non-MAP products.</p>
<p>I&#8217;d  argue that in the long run, MAP policies even hurt the OEM/Distributor  because it robs them of important market signals pointing to the actual  value of the product in the marketplace.</p>
<p>Under MSRP and MAP, some  product manager builds a fancy Excel sheet to determine the <em>best </em>price.  It then has its legal team enforce the MAP policy. What does that sound  like to you?</p>

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	<img class="ngg-singlepic ngg-left" src="http://www.radicalpowersports.com/wp-content/gallery/cache/3__350x587_map-poster-boot.jpg" alt="map-poster-boot" title="map-poster-boot" />
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<p>Last time I checked a theory  writ-large that looked pretty close to this failed in the ex-Soviet Union.</p>
<p>Even  the PRC has recognized that free-market economics makes more sense than  trying to a command and control economy in many instances.</p>
<p>Companies  with MAP policies apparently are not big on history or economics.</p>
<p><strong>Here&#8217;s  a scenario: </strong><em>Helmet I</em> sells for a MAP protected MSRP of $450  and dealer cost of $292 (profit: $158). Unfortunately at that price it  just doesn&#8217;t stack up to (or sell as much as) <em>Helmet K</em> that  retails for $500 but has a street price of $380 and a dealer cost of  $300 (profit: $80).</p>
<p>Now as a retailer, I know my market, my customer,  etc. and I know that if I could sell <em>Helmet I </em>at $380 I would  sell the crap out of them!</p>
<p>I&#8217;d still be clearing more profit per unit  than <em>Helmet K </em>and <strong>I&#8217;d move more units which would make more  money for me and ironically for the OEM that wants MAP</strong>!</p>
<p>There&#8217;s  <strong>no way</strong> that some brand manager at an OEM could envision those  market dynamics when setting the MAP MSRP 6 or 8 months ahead of the  market launch.</p>
<p>They don&#8217;t know what the economy is going to look like,  they don&#8217;t know what competitors are going to do, etc.</p>
<p class="pullquote_left">OEM&#8217;s  and distributors need to worry about setting a wholesale price that  allows them to make a profit when they sell to a retailer and that&#8217;s it.  Period. End of story.</p>
<p>The idea of using MAP as a way to  &#8220;protect&#8221; a brand&#8217;s image is a joke when it&#8217;s clear that there are so  many tricks and loopholes that allow the protected products to be sold  at prices nowhere near the MAP.</p>
<p>Check out the abundance of MAP  protected products that are sold on Amazon or on eBay through gray-market distribution deals as just one example of how MAP breaks  down and does nothing to 1) protect the brand or 2) protect legit  retailers.</p>
<p>In the end, here&#8217;s my take on MAP:</p>
<ul>
<li>MAP  policies hurt retailers by limiting their options and choices in how  they run their business</li>
<li>MAP policies (either intentionally or  deliberately) can never be enforced 100% across the board so it creates  artificial inefficiencies in the market</li>
<li>The resources being used to write, monitor, and enforce MAP are 100% non-value-added. I&#8217;ve been told that some <span style="text-decoration: underline;">retailers</span> have people on staff <strong>full time</strong> that do nothign but find, and report MAP violations. These are the same people that volunteered to be hall monitors in grade school I bet.</li>
<li>MAP policies hurt  customers by forcing prices to be artificially high in the same way that  price control cartels like OPEC artificially control the price of oil</li>
<li>MAP  price controls are eventually ineffective as grey-market retailers on  sites like Amazon, eBay, etc. sell out the back-door of less scrupulous  dealers</li>
</ul>
<p>And here&#8217;s my suggestion. If you get a call  from a MAP enforcer, have them speak to your lawyer.</p>
<p>If you find  cases of large e-tailers violating the same MAP policies, report them to  the OEM&#8217;s legal team and <strong>verify</strong> that the offending company has  made the changes to their site or advertisement within the required  time. If they don&#8217;t, then have your lawyer write a letter to the OEM  pointing out that it appears that they are selectively enforcing the  policy.</p>
<p>Eventually if we drown these OEM&#8217;s legal teams in reports  of MAP abuse and catch them in the act of selectively enforcing  MAP they will give up on the idea of playing this game of whack-a-mole.</p>
<p>Next  we can try to name &amp; shame. <a href="http://www.radicalpowersports.com/report-all-map-violations/">I&#8217;m creating a topic on my site here  where you can leave comments and links to retailers that are violating  MAP policies</a>. It will be our own little MAP enforcement clearing house.  Or <a id="gq6d" title="Stasi" href="http://en.wikipedia.org/wiki/Stasi#Controversy_of_the_MfS_files" target="_blank">Stasi</a> if you will.</p>
<p>What&#8217;s pretty  awesome about that idea is that I&#8217;m pretty sure that once the FTC gets  wind of that post, and what is without doubt a clear case of collusion  in our industry to keep prices artificially inflated, they will demand  that it&#8217;s shut down.</p>
<p>Now if that happens, that pretty much proves  that MAP is illegal, right? Collusion&#8230; Price-fixing&#8230; <a href="http://en.wikipedia.org/wiki/Price_fixing" target="_blank">I&#8217;m pretty sure there&#8217;s a law or two somewhere about that</a>.</p>
<p>Until these policies are challenged  in court and eventually done away with, we are going to continue to see  more and more power shift into fewer and fewer hands and that&#8217;s not  going to be good for your customers, our industry, or most importantly  your business.</p>
<p>I believe that these MAP issues are just the most  evident tip of the iceberg that represents a looming challenge to the  dominant business model in our industry.</p>
<p>However this time it&#8217;s  going to be the Titantic that rams right though the iceberg. All of us,  in our little boats, are going to be the ones at the bottom of the North  Atlantic.</p>
<p>Let me know what you think.</p>
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		<title>Re-enforcement &amp; Validation of my Community Management Idea</title>
		<link>http://www.radicalpowersports.com/business/re-enfocrement-validation-of-my-community-management-item/</link>
		<comments>http://www.radicalpowersports.com/business/re-enfocrement-validation-of-my-community-management-item/#comments</comments>
		<pubDate>Thu, 05 Mar 2009 19:01:32 +0000</pubDate>
		<dc:creator>Todd</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[soapbox]]></category>
		<category><![CDATA[community-marketing]]></category>
		<category><![CDATA[community-relationship-management]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[pr]]></category>
		<category><![CDATA[relationship]]></category>

		<guid isPermaLink="false">http://www.radicalpowersports.com/re-enfocrement-validation-of-my-community-management-item/</guid>
		<description><![CDATA[In all my years of writing about &#8220;all things web&#8221; (granted weighted heavily toward e-commerce) for the motorcycle and powersports industry, nothing has seemed to reach the same level of resonance as my idea that developing a dedicated, full-time community management position was a brilliant thing to do. When I was running marketing for the [...]]]></description>
			<content:encoded><![CDATA[<p>In all my years of writing about &#8220;all things web&#8221; (granted weighted heavily toward e-commerce) for the motorcycle and powersports industry, nothing has seemed to reach the same level of resonance as my idea that <a href="http://www.radicalpowersports.com/perpetual-event-marketing-for-motorcyclepowersports-retailers/" title="Community relationship management is vital!">developing a dedicated, full-time community management position was a brilliant thing to do</a>.</p>
<p>When I was running marketing for the dealership that I work with, I had put on a few really successful open-house events. The &#8220;light bulb&#8221; moment came when I said: &#8220;we need to do stuff like this every month!&#8221;</p>
<p>That required someone dedicated to coming up with the ideas, handling all the logistics, etc. But I then saw this role as much more than just an &#8220;event&#8221; person. We need to do more community stuff. Community stuff takes a lot of time. I need a full-time person to do it. Bingo! It was that simple.</p>
<p>I also wanted them to start being the &#8220;<strong>face</strong>&#8221; of the company on all our our online social networking activities. That led to me climbing up the abstraction ladder to call the position <em>community relationship manager</em>.</p>
<p>In short, this position is THE public and personal face of the company.</p>
<p>I just came across <a href="http://www.readwriteweb.com/archives/hiring_a_community_manager.php" target="_blank" title="Another take on Community Relationship positions">a post on ReadWriteWeb that deals with the same idea</a>. Their article is obviously written from a more theoretical framework, while my take on it is much more the result of pragmatic, hands-on needs.</p>
<p>Marshall asks the questions &#8220;<a href="http://www.readwriteweb.com/archives/hiring_a_community_manager.php" target="_blank">Do Startup Companies Need A Community Manager?</a>&#8221; My answer is of course a resounding &#8220;YES&#8221;. However, like pretty much everything else it all comes down to the ability to execute on the idea.</p>
<h2>It&#8217;s <strong>not</strong> PR!</h2>
<p>PR is dead. The two-faced, B.S. spewing PR flacks that have made their money by coming up with ever more creative methods to lie to a company&#8217;s customer are going to die a loud and long overdue death.</p>
<p>PR was a one-sided shouting match. The new age of community is more about listening than talking. One thing that most PR people seem to have is a genetic aversion letting anyone else talk or listening to them when they do.</p>
<p>No one with ANY hint of PR on their resume should come <strong>anywhere </strong>near a community relationship position!</p>
<p>But what about all those <em>functions</em> that PR serves? Like minimizing damage when the company does something stupid or bad? Or &#8220;spinning&#8221; one result to be seen as something totally different?</p>
<p>Oh, I don&#8217;t know&#8230; How about <strong>not</strong> doing things like putting poison in kid&#8217;s toys, or letting poison food get produced in the first place or simply telling the truth?</p>
<p>Naive? Probably.</p>
<p>The direction that the world is going to force you to go? Absolutely!</p>
<p>Might as well start recognizing that you&#8217;ve got a transparent kimono on. Open it up&#8230; Or don&#8217;t&#8230; Don&#8217;t matter because people are going to know what&#8217;s going on anyway. You might want to see how the truth works for a change.</p>
<h2>It&#8217;s <strong>not</strong> Marketing!</h2>
<p>Marketing still has a valuable place when it comes to developing the identity and the initial message. But marketing is going to need to become much more participatory and reactive to the reality being dictated by the real world.</p>
<h2>It must be <strong>legitimate</strong>!</h2>
<p>Don&#8217;t lie. If you have a position that the market doesn&#8217;t seem to like, then explain in truthful detail why you did what you did, do what you do, or are going to continue to do what you did. Even people that hate you will at least respect you. How is that a downside? And who knows, maybe being honest may actually turn some people onto you. After years and years of BS, maybe legitimacy and honesty are worth giving a try?</p>
<h2>It may be a game changer!</h2>
<p>This has the potential to be one of those paradigm changing ideas that fundamentally changes the way companies communicate with their customers.</p>
<p>Customers don&#8217;t want to listen to PR B.S. and they sure as hell don&#8217;t believe anything that comes out of a marketing or advertising department.</p>
<p>There are of course risks. The old model of how PR/Marketing crafted and controlled a focused message or identity is over. In reality the only messages or identities that really mattered were the ones that the customers created for themselves and communicated to each other.</p>
<p>In the past it was obviously easier for a large company to force conformity to the desired message, but as the number of communication channels is now nearly infinite, there&#8217;s no way any company is going to be able to effectively <strong>control </strong>their message or ID.</p>
<p>Companies must sooner or later respond to the fact that the key to their company&#8217;s long term survival is the active and honest <strong>communication </strong>and <strong>participation </strong>with the market. And in non-economic terms, what&#8217;s a <em>market </em>if not a <em>community</em>?</p>
<p>This is going to totally shake up so many business practices! From product development, to accounting, to of course sales and marketing.</p>
<p>It&#8217;s going to bring about the need for greater transparency. Worn-out corporate double-speak is dead. The old guard PR industry is going to die (no doubt kicking and screaming about &#8220;losing control&#8221;).</p>
<p>It&#8217;s time for companies of all sizes to realize that they have already lost, or very shortly will loose, control over their <em>true</em> image.</p>
<p>So it&#8217;s time now to start crafting plans and organizations that can communicate and participate openly and truthfully with the market. That starts with the Community Relationship position.</p>
<p>If you really want to take this on and understand it, you need to closely read <a href="http://www.amazon.com/Groundswell-Winning-Transformed-Social-Technologies/dp/1422125009/ref=pd_bbs_sr_1?ie=UTF8&amp;s=books&amp;qid=1235605272&amp;sr=8-1" target="_blank" title="Groundswell: Buy it, Read it, Live it.">Groundswell</a>. It will articulate in detail pretty much everything I&#8217;m talking about. But with better writing and more footnotes.  <img src='http://www.radicalpowersports.com/wp-includes/images/smilies/icon_biggrin.gif' alt=':-D' class='wp-smiley' /> </p>
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		<title>Motorcycle Industry Council (MIC) to launch USSB Championship. HUH?!</title>
		<link>http://www.radicalpowersports.com/soapbox/motorcycle-industry-council-mic-to-launch-ussb-championship-huh/</link>
		<comments>http://www.radicalpowersports.com/soapbox/motorcycle-industry-council-mic-to-launch-ussb-championship-huh/#comments</comments>
		<pubDate>Sat, 13 Sep 2008 00:30:43 +0000</pubDate>
		<dc:creator>Todd</dc:creator>
				<category><![CDATA[Motorsports]]></category>
		<category><![CDATA[Racing]]></category>
		<category><![CDATA[soapbox]]></category>
		<category><![CDATA[AMA]]></category>
		<category><![CDATA[daytona-motorsports-group]]></category>
		<category><![CDATA[DMG]]></category>
		<category><![CDATA[MIC]]></category>
		<category><![CDATA[motorcycle-industry-council]]></category>
		<category><![CDATA[motorcycle-racing]]></category>
		<category><![CDATA[rant]]></category>

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		<description><![CDATA[Some pretty interesting news came out today about the Motorcycle Industry Council setting up it&#8217;s own United States Super Bike Championship (USSB).Now ever since it was announced that the AMA had lost control over street-bike oriented racing in the USA to the Daytona Motorsports Group (DMG) (although still keeping the AMA brand via AMA Pro Racing) [...]]]></description>
			<content:encoded><![CDATA[<p>Some pretty interesting news came out today about the <a href="http://mic.org/" target="_blank" title="Motorcycle Industry Council">Motorcycle Industry Council</a> setting up it&#8217;s own <a href="http://www.ussbchampionship.com/" target="_blank" title="USSB's rather limited website">United States Super Bike Championship (USSB)</a>.Now ever since it was announced that the <a href="http://www.powersportsbusiness.com/output.cfm?ID=1694953" target="_blank" title="AMA street bike racing goes to DMG">AMA had lost control over street-bike oriented racing in the USA to the Daytona Motorsports Group (DMG)</a> (although still keeping the AMA brand via AMA Pro Racing) the <a href="http://www.powersportsbusiness.com/output.cfm?ID=1677205" target="_blank" title="OEM's oppose the DMG deal">OEM&#8217;s have (understandably) been the loudest critic of the change</a>. Afterall- if the OEM&#8217;s are upset then it&#8217;s the MIC&#8217;s job to represent that.</p>
<p class="pullquote_right">It does seem to have happened pretty quickly considering it was <a href="http://www.powersportsbusiness.com/output.cfm?ID=1677205" target="_blank" title="MIC considering evaluating an RFP... In July...">only back at the end of July</a> that the MIC said it was <strong>evaluating</strong> if it should issue a request for proposal for a new sanctioning body. In only two months the MIC was able to complete their evaluation AND issue the request for proposals, AND get the proposals back, AND evaluate those proposals, AND then organize, set up, and announce this new organization. Maybe if they can do all that so quickly they can actually pull this off. Amazing example of organizational dynamics it would seem.</p>
<p>I just wish it was someone&#8217;s job to tell the OEM&#8217;s to think about the larger picture as it relates to expanding the motorcycle market in the USA and not just whine about losing their own little patches. Get out of the box a little and try to think a little more creatively and strategically.</p>
<p>DMG/AMA Pro Racing (apparently) has the goal of making motorcycle racing more exciting and interesting to a wider audience. Think NASCAR for motorcycles.</p>
<p>That might be part of the problem I guess. The motorcycle community (at least the people I talk to) all seem to think that NASCAR=BAD. It&#8217;s insane. They all are like, &#8220;DMG is going to turn motorcycle racing in the US into NASCAR.&#8221; They apparently think this is a <em><strong>BAD </strong></em>thing?!</p>
<p>The MIC and ostensibly this new USSB organization seems content to have one of the largest countries in the world with one of the worst street bike racing series as measured by things like mass-market, non-motorcycle specific sponsor involvement, media viewership, race attendance, etc.</p>
<p>Seriously&#8230; has anyone from the MIC been to an AMA race lately? The stands are empty. It&#8217;s TV coverage is totally limited to SpeedTV (not that there&#8217;s anything wrong with SpeedTV.. I watch it constantly. But for the industry as a whole to grow it needs to be on the majors like Speed&#8217;s parent FOX). It&#8217;s the same old tired crop of motorcycle/powersports centric sponsors that are there race after race.</p>
<p>There&#8217;s no appeal to the old AMA superbike formula outside of hard-core motorcycle enthusiasts and of course the OEM&#8217;s (especially Suzuki who essentially dominates the Superbike class).</p>
<p>It seems that the motorcycle and powersports industry prefer to keep their blinders on and fight over pieces of a tiny little pie instead of making a <strong>REALLY</strong>, <strong>REALLY </strong>big pie instead!</p>
<p>The argument goes that the new DMG formula is going to have limited/formula spec bikes that have little in common with their street-going siblings other than some decals. The poor manufacturers are going to be left without the &#8220;test bed&#8221; to develop new bikes if they can&#8217;t put their best foot forward. Right.</p>
<p>Hmmm&#8230; It seems to me that there is a racing series that involves vehicles with four tires that follows a very similar strategy and they seem to do pretty well.</p>
<p>Has the MIC or the motorcycle industry as a whole never heard of NASCAR? Have they not looked at the amazing success that has been possible with the NASCAR formula?</p>
<p>Win on Sunday sell on Monday still works pretty darn well for the OEM&#8217;s that play in NASCAR&#8217;s game and those cars have absolutely, positivly nothing in common with the street going variations. Especially now that NASCAR has the Car Of Tomorrow (COT).</p>
<p>This is just stupid, short-sited thinking on the parts of the OEM&#8217;s and the MIC as far as I&#8217;m concerned.</p>
<p>What does the MIC know about creating a racing series from scratch. Promoting it. Getting killer media deals put together? Do they know more than the folks at DMG? I&#8217;m going to guess&#8230; No.</p>
<p>How are they going to model it? What are they going to base it on? What should they base it on. The AMA model that was so uniformly hated by pretty much every single racing fan I&#8217;ve ever talked to? Or NASCAR, that <strong>EVERYONE</strong> knows about even if they never have watched or wish to watch cars go &#8217;round and &#8217;round.</p>
<p class="pullquote_right">I&#8217;m willing to be that <a href="http://ussb.com/" target="_blank" title="How much for your domain pal?">these guys</a> are getting a bunch of traffic that they have no idea where it came from.</p>
<p>Here&#8217;s why this is such a big deal to me. I want <strong>more</strong>, <strong>more</strong>, <strong>more</strong> people to watch motorcycle racing on TV and in person. I want to see motorcycle racing on FOX. I want soccer moms driving around in their giant killer cages to have a #69 Repsol Honda sticker on their bumper right next to their #88 Jr. NASCAR sticker.</p>
<p>Why? Because now those same soccer moms that were once content to run down motorcycles left and right in their mini-vans now like motorcycles! They know what they look like! They might even end up SEEING them when they try to turn left.</p>
<p>In fact, the same day I get this announcement I get the print version of PowerSports Business that has an article about how the Motorcycle Safety Foundation (MSF) wants the Feds to start looking into motorcycle crash data more because fatalities were up in the US in 2007 by 6%!</p>
<p>Now explain to me again how maintaining a failed, fringe racing series like the USSB is bound to become (vs. a larger, more well funded, and popular series that the DMG was trying to put together) the catalyst to expand motorcycle&#8217;s visibility in the USA?</p>
<p>You can read <a href="http://www.roadracingworld.com/news/article/?article=34125" target="_blank" title="Someone at the DMG is having a really bad day today">this article that has some comments from Roger Edmondson </a>(head of DMG) that indicate that he&#8217;s probably not a real happy camper right about now.</p>
<p>Mark my words that this may be a death knell for street motorcycle racing in the USA in the same way that the IRL/CART split killed off open-wheel racing here. Of course, maybe I&#8217;m totally wrong and the MIC will be able to create the kind of series that the motorcycle industry in the US needs.</p>
<p>[edit: i just came across <a href="http://www.roadracingworld.com/news/article/?article=34146" target="_blank" title="KTM splits its loyalities">this news</a> that even though KTM is on the board of the MIC, it will NOT be racing in the MIC/USSB and will stick to the AMA Pro Racing/DMG gig]</p>
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